# Blameless Post-Mortem: an AI-facilitated incident review

Blameless Post-Mortem is a structured 60-minute incident review for 3 to 12 people. It helps engineering and operations teams investigate causes, organise contributing factors and turn the most important lessons into owned actions.

Clarvelo runs the process so the incident lead and diligent organiser can participate fully. The team examines why actions made sense in context and improves the surrounding system rather than searching for somebody to fault.

[Start a free Blameless Post-Mortem](https://clarvelo.com/auth/register?user_return_to=%2Fapp%2Fworkshops%2Fblameless-post-mortem).

## When to use a Blameless Post-Mortem

Use it after a service incident when the immediate recovery is complete, a factual timeline is available and the team is ready to learn. It suits engineering managers, technical leads, responders and people responsible for the systems around detection, response and recovery.

Serious incidents involving damaged trust, regulatory exposure or employment matters may need independent human expertise. Clarvelo supports routine post-incident learning without pretending judgement can be automated.

## The 60-minute format

### Five Whys: 30 minutes

The team investigates one concrete incident problem through successive input rounds. Each answer must explain the previous one, with contributing factors and uncertainty kept visible.

### Theme Sort: 15 minutes

Participants group causes, contributing factors and action areas into meaningful system themes. Important outliers remain visible rather than being forced into a tidy category.

### Who, What, When: 15 minutes

The team selects the most important themes, using a quick vote if needed, then records who owns each action, what they will do and when it will happen or be reviewed.

## Your AI facilitator

Clarvelo gathers evidence from several participants, gives quieter voices a structured route into the record, protects the timeboxes and synthesises without inventing certainty. It carries the Five Whys output into Theme Sort, guides any priority vote and turns selected lessons into actionable follow-up.

This is active process facilitation, not an assistant to a human chair. Teams without a routine consultant budget still get a consistent review, while the person who organised the session gets to contribute rather than manage transitions and copy notes.

## Learn from the incident and improve the system

Bring the timeline and the people who experienced the response. Clarvelo will guide the review from causes to owned improvements.

[Start a free Blameless Post-Mortem](https://clarvelo.com/auth/register?user_return_to=%2Fapp%2Fworkshops%2Fblameless-post-mortem).


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