Terms & Conditions

Last updated: July 2026

These Terms & Conditions govern access to and use of Clarvelo, a SaaS product for planning, running, and summarising facilitated workshops.

These terms should be reviewed by qualified counsel before final publication, especially the liability, consumer, tax, and cancellation sections.

1. Provider

The service is provided by:

Clarvelo UG (haftungsbeschränkt)
Libauer Str. 9
10245 Berlin
Germany

Email: support@clarvelo.com
Commercial register: Amtsgericht Berlin-Charlottenburg, HRB 287172 B
VAT identification number according to § 27a UStG has not yet been issued.
Managing director: Joseph James Corcoran

2. Scope and customer eligibility

These Terms apply to all users and customers of Clarvelo. The service is primarily intended for businesses, entrepreneurs within the meaning of § 14 BGB, legal entities, and public-sector bodies. If you are a consumer within the meaning of § 13 BGB, consumer-specific rights including withdrawal and cancellation rights under applicable law apply to your use of the service.

3. Accounts and workspaces

You must provide accurate account information and keep login credentials secure. You are responsible for activity under your account and for users invited to your workspace. You must promptly notify us if you suspect unauthorised access.

Workspace owners and administrators are responsible for managing access, roles, invitations, billing settings, and deletion requests for their workspace.

4. Service description

Clarvelo helps teams prepare workshop materials, invite participants, collect contributions, facilitate discussion, and generate summaries or follow-up materials. We may improve, modify, suspend, or discontinue parts of the service, provided this does not materially remove paid core functionality during an active subscription without reasonable notice or remedy.

5. AI-assisted features

The service may use artificial intelligence to generate facilitation prompts, exercises, summaries, and other workshop content. AI-generated content can be incomplete, biased, or inaccurate. You are responsible for reviewing outputs before using them in workshops or business decisions.

You must not use AI features to request or generate unlawful, discriminatory, infringing, abusive, or high-risk professional advice. The service does not provide legal, medical, financial, psychological, or other regulated professional advice.

Customer inputs and outputs remain subject to the customer content section below. We only receive the rights needed to operate, secure, support, and improve the service, and to process content through relevant AI providers as described in the Privacy Policy and Subprocessors page.

6. Customer content and participant data

You retain ownership of workshop plans, prompts, participant contributions, uploads, messages, summaries, and other content you submit to the service. You grant us a limited licence to host, process, transmit, display, and transform that content solely to provide, secure, support, and improve the service.

You are responsible for ensuring that you have a lawful basis to upload or invite personal data, including participant names, email addresses, workshop comments, and other contributions. Do not submit special categories of personal data under Art. 9 GDPR unless you have an appropriate lawful basis and the service explicitly supports that use.

7. Acceptable use

You must not:

• use the service unlawfully or in a way that infringes third-party rights;
• upload malware, exploit vulnerabilities, or interfere with the service;
• attempt to bypass access controls, rate limits, billing, or security measures;
• scrape, resell, or reverse engineer the service except where law permits;
• submit content that is defamatory, discriminatory, abusive, or otherwise unlawful;
• use the service for spam, surveillance, credential harvesting, or deceptive activity.

We may suspend or restrict access where reasonably necessary to protect users, the service, third parties, or legal compliance.

8. Subscriptions, billing, and merchant of record

Paid subscriptions are billed in advance on the billing cycle shown at checkout or in the account settings. Prices, currencies, taxes, included usage, and billing intervals are shown before purchase.

Payments may be processed by Polar.sh or another merchant-of-record/payment provider. Where Polar acts as merchant of record, Polar is the seller of record for the transaction, calculates and remits applicable indirect taxes where required, issues receipts or invoices as applicable, and applies its own checkout and payment terms. We remain responsible for providing the SaaS service.

If we later change merchant-of-record or payment providers, existing subscriptions may be migrated or require re-authorisation, with reasonable notice where required.

9. Trials, plan changes, cancellation, and refunds

Trial terms, if any, are shown at signup or checkout. Unless stated otherwise, trials may be limited, changed, or ended to prevent abuse.

You may cancel a subscription using the billing portal, account settings, or by contacting support. Cancellation normally takes effect at the end of the current paid billing period unless checkout terms or mandatory law provide otherwise. Deleting an account does not automatically cancel an externally managed paid subscription unless the product explicitly confirms cancellation.

Upgrades may take effect immediately and may be prorated. Downgrades normally take effect at the next renewal unless stated otherwise.

Refunds are handled according to the checkout terms, the merchant-of-record rules, mandatory consumer rights where applicable, and any refund policy shown at purchase. Unless required by law or expressly stated, fees already paid are non-refundable.

10. Taxes and invoices

Prices may be exclusive or inclusive of taxes as shown at checkout. You are responsible for providing accurate billing, tax, and VAT information. If Polar or another merchant of record is used, invoices and tax receipts may be issued by that provider rather than by Clarvelo UG (haftungsbeschränkt).

11. Availability and support

We aim to provide a reliable service but do not guarantee uninterrupted availability unless a separate written SLA applies. Maintenance, third-party outages, security incidents, misuse, or force majeure events may affect availability.

Support is available via support@clarvelo.com or other channels shown in the product. Support scope and response times may depend on your plan.

12. Data protection

The Privacy Policy explains how we process personal data as a controller. Where we process personal data on behalf of a business customer, a data processing agreement under Art. 28 GDPR may be required. A subprocessors list is available on the Subprocessors page.

13. Third-party services

The service may integrate with or depend on third-party services, including hosting, email, payment, authentication, file selection, and AI providers. Third-party services may have their own terms and privacy notices. We are not responsible for third-party services outside our reasonable control.

14. Intellectual property

We and our licensors retain all rights in the service, software, brand, design, documentation, templates, and underlying technology. No rights are granted except those necessary to use the service under these Terms.

15. Confidentiality

Each party must protect non-public information received from the other party with reasonable care and use it only for the purposes of the service relationship, unless disclosure is required by law or authorised by the disclosing party.

16. Liability

Nothing in these Terms limits liability for intent, gross negligence, injury to life, body, or health, mandatory product liability, fraudulently concealed defects, or other liability that cannot be limited under applicable law.

For slight negligence, liability should be limited only as permitted by German law, including for breach of essential contractual obligations. The exact limitation wording must be reviewed by counsel before publication.

17. Termination

Either party may terminate free accounts at any time. Paid subscriptions may be terminated according to the cancellation section above. We may suspend or terminate access for material breach, non-payment, legal risk, security risk, or misuse. After termination, access to customer content may be limited or deleted according to the Privacy Policy and product retention settings.

18. Changes to these Terms

We may update these Terms to reflect product, legal, security, or business changes. We will provide reasonable notice of material changes where required. Continued use after the effective date means acceptance of the updated Terms, unless mandatory law requires a different process.

19. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a merchant, legal entity under public law, or special fund under public law, the place of jurisdiction is Berlin, Germany, to the extent permitted by law.

20. Contact

Send questions about these Terms to support@clarvelo.com.

Clarvelo is an AI workshop facilitator for collaborative teams.